FAQS

 

What types of apparel do you offer?

RB Online specializes in a stunning collection of digital printed apparel, including shirts and trousers made from high-quality CAMBRIC cotton. Our products are designed to provide both style and comfort, particularly suited for the summer season.

What is the quality of the materials used in your products?

We are committed to providing high-quality apparel, utilizing CAMBRIC cotton known for its softness, durability, and breathability. This ensures that our clothing not only looks vibrant but also feels comfortable against the skin.

What is your return policy?

We have a 30-day return policy, allowing customers to return items in their original condition, unworn and with tags, for a full refund. To initiate a return, customers must contact us within this timeframe.

How long does shipping take?

Orders are typically delivered within 4 to 5 business days. We strive to ensure that our customers receive their products in a timely manner.

Can I exchange an item?

Yes, while we do not offer direct exchanges, the fastest way to obtain a different item is to return the original item and make a separate purchase for the new item once the return is accepted.

What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and take appropriate action to resolve it.

Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Additionally, we do not accept returns for sale items or gift cards. Please contact us if you have questions about a specific item.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.